Why Lockbox is the Top Rated LIMS System
Running a laboratory is a considerable challenge simply because there is so much information to track. That is why many labs use a Laboratory Information Management System (LIMS). This lab management tool helps organize all the samples, equipment, reagents, and workflows in your lab.
Lockbox LIMS by Third Wave Analytics is one of the highest rated lims software’s on the market, earning multiple awards on the G2 review platform including:
Lockbox LIMS users have called Lockbox “the best LIMS software I’ve used,” with one customer saying “Lockbox is my salvation.”
We’ve compiled a collection of Lockbox user reviews so you can see why Lockbox LIMS has earned the title of Top Rated LIMS.
1. Easiest LIMS to Use
Users frequently comment about the ease of Lockbox usability, calling it “very user friendly” and “easy to understand.” Most Lockbox LIMS users find they can jump in and start using the system fairly fast on their own. For some, the easy user experience is one of the most compelling reasons to choose Lockbox:
“The system is highly customizable and easy-to-use, with an effective and super-clear web interface. The development of protocols allows one to easily handle repetitive multi-step processes involving an high number of records. Moreover, the dashboard features offer vast opportunities to monitor the entered data real-time. ”
Claudio F. – Senior Bioinformatician
2. Excellent Customer Support
The Third Wave team is praised regularly for how responsive and friendly we are. We recognize that working in a lab is stressful and the importance of making your life easier with support that’s timely, and that can put a smile on your face. That’s why users tell us “Lockbox LIMS support team is by far the best I’ve worked with—incredibly responsive, friendly, and professional.”
“I have always had the feeling they truly care about our experience with their software and wanted our company to get the most out of their software in order to help us succeed.”
Jeremy D – System Administrator
3. Ease of Administration
Like with other lab software, LIMS systems require administrative users. Lockbox LIMS admins say they “enjoy using Lockbox LIMS” and it’s “great administrative features.” The team at Third Wave Analytics works hard to make this role as simple as possible by providing training resources and support to teach admins how to use the system.
Third Wave had published a support portal with a searchable knowledge base that contains articles for the common administrative tasks for managing the Lockbox application, that provides specific guidance to setting up and managing Lockbox features.
Peter W. – Bioinformatician
4. Easy Implementation and Setup
Many labs want to take advantage of their LIMS software quickly, and start using the system as soon as possible. Depending on the level of customization needed, some labs can begin using Lockbox within weeks—or even days: “We were able to get up and running on Lockbox to track our samples and projects within a few days. The screens are very user friendly. If we have questions, they answer them quickly.”
“[Lockbox] helped us evolve from a research only testing lab into a clinical testing lab easily and cost effectively. As we needed additional functionality, the lockbox team was able to implement the modules needed within a matter of weeks. This included clinical report PDF generation, full end-to-end tracking and auditing of sample inventory, and onboarding our growing team very easily
Katerina A. – Quality Assurance Supervisor
5. Competitive Cost
Lockbox LIMS customers find the system very competitively priced, both for licensing costs and any costs to customize the software. Just about all our clients agree, with one noting “cost was a driving factor” in their selection of Lockbox. Another customer shared that “Lockbox LIMS had fantastic support for all of the functions at a fraction of the cost of the ‘big boys’ in the industry.”
“I paid for the [Clarity] LIMS for 3 years on a $70K a year contract and it was so hard to customize for anything not exactly in their workflows that I never got it running. Just spent tons of time and money for nothing. So, I found out about [Third Wave Analytics] and Lockbox, had one call and talked to one reference and signed up… Lockbox is my salvation.”
Shana M. – Genomics Sequencing Lab Director
6. Supported by Expert Scientists
The laboratory scientists that developed and support Lockbox LIMS have managed nearly every type of lab workflow. This level of expertise differentiates Lockbox from other LIMS because our team knows exactly what you do in your lab.
“The team at Third Wave is fantastic and goes above and beyond what was expected. There is constant communication and updates between all the teams, and they are really cognizant of what it takes for labs like mine to be successful. From the initial meetings, there is an awareness and understanding from their staff that sets you at ease. Their scope of knowledge and expertise is what sets them apart and I’d highly recommend them.”
Peter L. – Clinical Laboratory Technical Supervisor
Customers Talk About the Value of Lockbox LIMS
There is no better way to talk about the value of Lockbox LIMS than to let our customers do it. This Lockbox user summarizes all the reasons they love Lockbox:
1) price, 2) value, 3) ease of use, 4) customization options and availability, 5) Third Wave Analytics team after looking at products that were way out of our league in terms of price, Lockbox LIMS was not only at a price we could afford, provided us with value that has proven itself over the years, and with the ease of use and non-technical computer users easily adapted to the software. The software is able to be customized for the needs of the lab and make work easier. GREAT PRODUCT!
What is a LIMS and how can it benefit your lab? Contact our experts today to get a free trial and see what these labs are talking about.