The Lockbox portal enables your customers to submit requisitions, sample manifests, and core lab service requests directly into your LIMS with no integrations or interfaces required. Customers can track the status of their samples or projects as they move through your workflow. When results are ready, customers can be automatically notified to log in and view the results.
Invite customers to your secure portal with a 2-click new user setup process. Configure the branding, page design, and UI themes with no coding required.
Allow customers to self-serve by viewing pricing, generating pro-forma invoices, creating submissions, and uploading sample manifests.
Provide a secure and compliant portal for physicians and health care professionals to submit requisitions and view test results.
A LIMS Customer Portal is a secure online portal that lets customers, collaborators, physicians, or other external users interact directly with your laboratory. Instead of relying on emails, spreadsheets, or paper forms, users can submit requests, upload sample information, track the status of their work, and securely access reports and results through a single web-based portal.
The Lockbox LIMS Customer Portal is designed for anyone who needs to interact with your laboratory, including customers, physicians, clinicians, researchers, collaborators, and core laboratory clients. As the administrator, you control user access and permissions, ensuring each person only sees the information they’re authorized to view.
Customers can submit sample requests, upload sample manifests, create service requests, check the status of samples or projects, view billing information, and get price estimations. They also receive notifications when results are available and can securely access and download completed reports directly from the portal — centralizing everything in one place instead of relying on email attachments or manual report distribution.
Yes. Lockbox LIMS offers a secure physician requisition portal that lets healthcare providers create test requisitions online, review patient test history when appropriate, and securely access completed test results. This helps simplify the ordering process while supporting HIPAA and CLIA compliance.
The Lockbox LIMS Customer Portal lets customers enter their own submission information and upload sample data before samples arrive at your laboratory. This reduces manual data entry, speeds up accessioning, minimizes transcription errors, and frees up your staff to spend more time on testing instead of administrative tasks.
Yes. The Lockbox LIMS Customer Portal is highly configurable. You can customize branding, page layouts, colors, logos, submission forms, and custom fields to match your organization’s workflow and branding without custom software development.
Yes. The Lockbox LIMS Customer Portal uses modern authentication and role-based security to protect your sensitive laboratory information. User permissions control what each person can access, while complete audit histories help you support compliance with regulations such as HIPAA, CLIA, 21 CFR Part 11, ISO 17025, and other industry-specific requirements.
No. The Lockbox LIMS Customer Portal works directly with Lockbox LIMS, so customers can submit requisitions, upload manifests, and access results without requiring separate interfaces or third-party integration software.
The Lockbox LIMS Customer Portal replaces waiting on emails or phone calls with secure, self-service access whenever customers need it. Because everything happens in real time through one login, your customers get faster answers and more transparency into where their samples stand — without needing to reach out to your staff for a status update.
The Lockbox LIMS Customer Portal helps you provide a better experience while reducing your administrative work. By letting customers submit requests, track progress, and retrieve results online, you can improve turnaround times, reduce manual data entry, increase transparency, and strengthen communication throughout the testing process.
